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PRIVACY POLICY

Last updated: 25 June 2026

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1. Introduction

At Full Circle Healing, we are committed to protecting your privacy and treating your personal information with care, respect and transparency.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, book our services, attend our events or contact us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

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2. Who We Are

Full Circle Healing

Email: info@fullcirclehealing.co.uk

Website: www.fullcirclehealing.co.uk

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If you have any questions about this Privacy Policy or how we use your information, please contact us using the email address above.

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3. Information We Collect

Depending on how you interact with us, we may collect:

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Personal information:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Billing and delivery address

 

Order information:

  • Products purchased

  • Payment confirmation

  • Delivery information

 

Please note: We do not store your payment card details. Payments are securely processed by trusted payment providers including Square and PayPal.

 

Booking information:

If you book a workshop, sound bath, healing session, coaching session or other event, we may collect:

  • Booking details

  • Appointment information

  • Information you choose to provide relating to your booking

 

Website information:

When you visit our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Cookies and similar technologies

 

4. How We Use Your Information

We use your information to:

  • Process orders

  • Deliver products

  • Respond to enquiries

  • Manage bookings

  • Deliver workshops and events

  • Send newsletters where you have subscribed

  • Improve our website and services

  • Prevent fraud

  • Meet legal and accounting obligations

 

We never sell your personal information.

 

5. Our Lawful Bases

We process your information because:

  • you have given your consent;

  • we need it to fulfil a contract with you;

  • we have a legal obligation;

  • or we have a legitimate interest in operating and improving our business while respecting your rights.

 

6. Marketing

If you subscribe to our newsletter, we may occasionally send you information about:

  • workshops

  • events

  • products

  • promotions

  • wellbeing resources

  • business news

 

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

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7. Sharing Your Information

We only share your information where necessary with trusted providers such as:

  • Wix (website hosting and bookings)

  • Wix Email Marketing

  • Square

  • PayPal

  • Delivery providers

  • Professional advisers where required by law

 

These organisations only process information necessary to provide their services and are expected to handle your data securely.

 

8. Data Retention

We only keep information for as long as necessary.

 

Typical retention periods are:

  • Customer orders – 6 years

  • Financial records – 6 years

  • Enquiries – up to 12 months

  • Newsletter subscriptions – until you unsubscribe

  • Workshop bookings – up to 3 years

  • Treatment and coaching records – only for as long as reasonably necessary to provide services and meet legal obligations

 

9. Cookies

Our website uses cookies to:

  • keep the website functioning properly;

  • remember your preferences;

  • understand how visitors use our website;

  • improve your experience.

 

You can manage your cookie preferences through our cookie banner.

 

Please also read our Cookie Policy.

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10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

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Although no online system can ever be completely secure, we take reasonable steps to safeguard your information.

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11. Your Rights

Under UK data protection law you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion where appropriate;

  • restrict processing;

  • object to certain types of processing;

  • withdraw consent at any time where processing is based on consent;

  • request a copy of your information in a portable format.

 

To exercise any of these rights, please contact:

info@fullcirclehealing.co.uk

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12. Data Protection Complaints

If you have concerns about how we use your personal information, please contact us first.

 

We will:

  • acknowledge your complaint promptly;

  • investigate it fairly;

  • aim to respond within 30 days;

  • keep you informed if additional time is required.

 

If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO).

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

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The latest version will always be published on our website with the revision date shown at the top of this document.

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Thank you for trusting Full Circle Healing with your personal information. We are committed to treating your data with the same care and integrity that we bring to all of our products, services and community.

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